Alan, I think you need to let them know the problem and make sure they correct it at their expense. The squeaky wheel gets the grease. David I. ----- Original message ---------------------------------------- From: "Alan Crane" <alan.crane@wichita.edu> To: "College and University Technicians" <caut@ptg.org> Received: 10/3/2005 5:32:54 PM Subject: [CAUT] Mapes single bass string... >I'm frustrated (and its past quitting time on a Monday...)... >Here at WSU, we have an 1898 Steinway grand in one of the practice rooms. >Recently, a bass single-string decided to break at the speaking-side >bridge pin (of all places!). >I'd been ordering replacement strings from Arledge and was very >pleased with the results (albeit at $30 or so per string incl. shipping). >I decided to order this one from Mapes and, rather than trusting them >to have a scale stick for something that old, I phoned in the >measurements I'd taken with my Arledge tape measure and micrometer: >Hitch to speaking bridge pin: 138mm what I got back >was: 135mm to the beginning of the wrap! >Hitch to agraffe: 1341mm what I got back >was 1474mm to the end of the winding! >Well, I looked at the flyer that came with the string they sent and >noticed that Mapes wants different measurements than Arledge... >no surprise except that they never said anything on the phone when I >gave them the measurements the first time so I just assumed that they >were comfortable with that data format. >Instead of asking that they make another string gratis, I just phoned >in another order for the same string but, this time, gave the >measurements they requested in their flyer: >Hitch to winding: 5 3/4 inches what I got back >was 5 1/4 inches (which doesn't quite clear the bridge pin) >Length of winding: 45 5/8 >inches " 40 3/4 inches (hitch to end of >winding was 46 1/8 inches) >** also, this time the core dia. had dropped from .049" to .047" > and the outer wrap O.D. (which on the first replacement was >the correct .178") was anywhere from .055" to .064" along the length >of the winding. >I know some of you out there have no problems ordering from Mapes and >I'd like to patronize them now & then too. >Their turn-around time is very short... (I'd like to say I like their >strings too but I haven't been able to install one yet...). >I just need to know what I'm doing wrong here. >Any hints?? >Regards, >Alan B. Crane, RPT >School of Music >Wichita State University >alan.crane@wichita.edu >_______________________________________________ >caut list info: https://www.moypiano.com/resources/#archives
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