Gosh...Jeannie's brain is really been exposed lately...maybe we could change the subject line and give her a break... David Ilvedson, RPT Pacifica, CA 94044 ----- Original message ---------------------------------------- From: "Porritt, David" <dporritt at mail.smu.edu> To: caut at ptg.org Received: 11/25/2009 6:27:02 AM Subject: Re: [CAUT] Jeanie's brain storm - was Boston changed to dealers... >Nothing in life is truly simple but I've adopted a fairly simple approach to this >problem. If a dealer has sent me to a piano and is paying me to take care of a >problem, I'll run any problems I find by the dealer first. >If the customer has called me and is paying me, then they deserve my candid report >of any problems. Your loyalty (not your integrity) belong to the person paying you. >OK, this oversimplifies it, but generally this is the route I've taken. >dp >David M. Porritt, RPT >dporritt at smu.edu >From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of William >Monroe >Sent: Wednesday, November 25, 2009 7:41 AM >To: caut at ptg.org >Subject: Re: [CAUT] Jeanie's brain storm - was Boston changed to dealers... >Jon and David, >Very well written. I strongly agree with these sentiments. When we discover an >issue, it's our responsibility to address it, and to disclose it. Dealers may not like it, >but that's life. If I don't disclose something which later comes to light, no matter >under what context, it looks like a cover-up on my part. I've always believed that >my primary responsibility is to my piano owning clients, and dealer comfort is second. >As Jon alluded to, I do think that when issues are discovered, they can and should >be disclosed tactfully, without casting aspersions at the dealer/manufacturer until >the dealer has had a chance to correct the problem. If it's handled diplomatically, it >really should not be a problem for the dealer, unless they decide not to take >responsibility. >William R. Monroe
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