No, the cautionary tale is that if the dealer doesn't give you satisfaction you go to the manufacturer directly. David Love www.davidlovepianos.com From: caut-bounces at ptg.org [mailto:caut-bounces at ptg.org] On Behalf Of Andrew Anderson Sent: Monday, March 01, 2010 12:51 PM To: caut at ptg.org Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings Steinway expects its dealers to gate-keep its warranty system like most other piano manufacturers. I was specifically instructed to contact the dealer with the information. I forwarded the information to the Dean's office and they contacted their dealer. Perhaps the cautionary tale is one of choosing your dealer carefully. Andrew Anderson On Mar 1, 2010, at 1:00 PM, David Love wrote: One other thing. It's a manufacturer's warranty, not a dealer warranty, isn't it? They should take it to Steinway directly. David Love www.davidlovepianos.com -----Original Message----- From: Andrew Anderson <andrew at andersonmusic.com> To: caut at ptg.org Sent: Sun, Feb 28, 2010 7:03 am Subject: Re: [CAUT] Shimming the Steinway Action stack to reach the strings I suggested that they make a warranty issue out of it. The Steinway dealer pretty much shut that one down. It was selected at the factory so a swap probably never was likely. Although, I know NMSU did so under similar circumstances. There was a lot more political clout available there, possibly a more supportive dealer too. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/caut.php/attachments/20100301/0bf5387f/attachment.htm>
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