Jeff Stickney rote, 12/1: <<I have tried to be honest with the callers and tell them up front that this puts me in an akward position, but they just say they understand and go on with their questions. Any hard and fast rules here, or is this a caller by caller judgement call?>> Yes, it's an uncomfortable position. My best idea is this: Usually a piano being sold would like to be tuned (to sound atttractive). During the tuning, I can find out anything that seller or buyer would want to know. At the end of the tuning, the owner gets a verbal report, with a brief sketch thereof on the invoice. The owner should understand that you develped this information for him and his purposes, he has paid you for it, now owns it, and thereby is the one to further distribute it. IOW, anyone whom he has told that you looked at the piano and know about it, will be refered back to him (the one who now owns the info). The most useful step is to write up that information clearly and professionally. The owner then will have it either stuck to his refridgerator door or by the fax machine. But if he's asking you to field such calls, then consider yourself engaged in his sale, and thus eligible for a commission. So that's how I would change the lightbulb. Bill Ballard RPT NH Chapter "You won't see Mac users lining up at midnight to make their machines run more like PCs running windows" LetEd 12/95 MacUser Mag ps. I just read Larry Fine's take on this. Up to the nines, right down to the last stitch!!
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