John, It seems that you have a customer who just refuses to live in the real world. This "rebuild job" that this instrument has already been subjected to has eliminated any original quality that the instrument had. I know that these kind of customers are hard to deal with but need to decide whether they want a musical instrument or some sort of collectable item. If they want the piano to be a musical instrument then approach it from the standpoint of a doctor and prescribe a specific course of action that you feel is best for the instrument. Then it is up to the customer to decide whether or not to take your advice, but you have maintained your professional integrity. Hope this helps. Allan Gilreath Gilreath Piano & Organ Berry College Gilreath@aol.com
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