Yamaha keytops

[Ronald R Shiflet]

	Jim Coleman, Ernie Juhn and several others have clearly pointed
out (from a technical side), the reasons for Yamaha to do this kind of
work through people that they are already familiar with and I agree with
their point of view.
	I think the point Joseph was really trying to get at was that
while he did Yamaha a big Public Relations favor, neither Yamaha nor
their rep returned the favor.  Not only did they NOT do anything to make
him look good, they DID DO a few things to make him look bad.
1.  Yamaha should have communicated with the original technician.
2.  Yamaha should have advised the customer that this was a 'Special
Repair' and that their rep would only be doing that work and perhaps
invited Joseph to be there so that not only would he not look bad but
that he wouldn't feel put out.  Yamaha could have used this opportunity
to build up the local technician and thank him for helping them preserve
their image.
3.  The Yamaha rep should NOT have touched any other pianos but politely
declined stating that the regular technician was plenty capable of doing
that work and even encouraging them to continue using such a fine
technician.


Ron Shiflet, RPT

BTW, While this thread has certainly put Yamaha in an ugly PR position, I
would like to submit that perhaps everyone's a little bit guilty here.
This includes other companies, dealers (especially) and even technicians
(no...not us).