Hi, Matt. Maybe I'm missing something here, but gift or not, if this is a brand new instrument, with an obvious defect in the finish, why haven't you brought the problem to the attention of Y-C and the dealer who sold it? It would seem that the problem should be covered under the terms of Y-C's warrantee. If so, the less you do right now the better. Why make Y-C's problem, your problem? Les Smith lessmith@buffnet.net On Fri, 23 Feb 1996, Matthew Doudt wrote: > I'm looking for some finish help. I have a customer who received a Young > Chang G-157 with a satin walnut finish as a gift. The piano is brand new > and the finish has a milky white haze to it. The owner in a professional > furniture builder and called me immediately to see if there was anything he > could rub it out with to get rid of the haze. I'm a technician and not a > finish expert so I ask several people and got several different answers. > > One person said it happens during the curing process and is in the finish > and not fixable without re-finishing the piano. Someone else thought there > may have been a residue on the finish that clashed with Windex (what the > dealer uses to clean pianos) and caused this kind of reaction. One other > person said he'd seen it before and saw someone successfully rub the piano out. > > I tried a little rubbing with steel wool to no avail and also tried some of > Yamaha's new satin finish polish which made it look better but didn't get > rid of the milky haze. > > I'm wondering is this a true defect in the finish and should the piano be > replaced or could a professional finish person return the piano to its > proper look. I've seen many other YC satin finishes and never seen one this > bad. > > Any help would be appreciated! > > Matthew Doudt > Indianapolis, IN > >
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