At 1:27 PM 1/18/96 -0700, stanwood wrote: > >The bottom line - is the customer happy? > > _______________ Well,... this customer was thrilled (and said so in writing) until the dealer's technical manager scared her by saying that her B was no longer a "genuine Steinway", that it will wear out faster, and that I may have even voided her warranty. Sometimes the pianos are the easy part. In fact, this dealer is so concerned they have even contacted the PTG ethics committee, but declined to put anything in writting, of course. The hard lesson I have learned is NEVER again work privately on new pianos, even when the work is agreed not under warranty. Let the dealer deal with 'em. Dennis Johnson St. Olaf College johnsond@stolaf.edu djohn@skypoint.com
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