Silicone spray dilemma-conclusion

[Clark A. Foerster]

>I removed the "innards" from the piano, removed the action stack, and
>removed the keys so the customer had complete access to the keyframe.  This
>customer chose to wipe each individual key pin, the entire keyframe, and
>each individual key and its related parts, with a soft cotton cloth.
>That's it!
>
>I left for two days while this process took place.  I then returned and put
>everything back together.  This customer felt the distressed situation was
>satisfied as a result of their effort.  End of story.

Keith,

Good job!  I congratulate you on your evident diplomacy and finese in
dealing with a challenging customer situation. I shall keep your example in
mind.

Clark A. Foerster RPT