Dear Friends, I did some work tuning and regulating a newer upright piano. I was pleased with everything I did except the adjustment of the sostenuto pedal, which was screwed up to begin with. After 2 hours of work on the sostenuto, it is now slightly less bad! This was my first time ever to work on an upright sostenuto, and I don't feel good about charging the customer to learn to do something new, especially when the results were much less than satisfactory. How would you handle a situation like this? I know that a doctor would go ahead and charge, even if his patient didn't get any better, but I don't feel right in doing that. My "patient" didn't get better, and I feel that the customer should pay for results. Any suggestions? Sincerely, David David A. Vanderhoofven, RPT Joplin, Missouri, USA e-mail: dkvander@clandjop.com web page: http://www.clandjop.com/~dkvander/ #pianotech page: http://www.clandjop.com/~dkvander/ircpiano.html
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