A >How about the customer that claims the top half octave or so is producing no >pitch, only a thumping noise? This is perhaps one of the touchiest customer >relations problems I have run into and I sometimes wonder how others handle >this situation. Dave, The only times a gentle reminder that we ALL lose the high end as we 'mature' hasn't worked, I've coaxed the customer into a (room, store, school, church) place with a 20--50 thousand dollar piano. When they still hear nothing but a click or thump, I ask them if 'they' (the mfgs) could get away with that price for a 'click'. Settled. Point to ponder ro try: some customers have lost a very specific range, and can sometimes enjoy their piano more when that top octave is tuned 'off'. Rarely effective, but once or twice can be worth the satisfied player. Guy When the chips are down, the buffalo is empty. anon
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