On Mon, 12 May 1997, Horace Greeley wrote: >=20 > Also, because of the amount of work involved in repairing/re-engineering > action geometry issues, I'd suggest that you just make what is there work > as best you can, and then fix it when you can really take it apart. >=20 > If the action did come with stack height and/or other geometry issues, > don't be surprised or alarmed, just get in line and take a number. >=20 > I'd be interested in how others have dealt with these increasingly common > occurances. >=20 > Best. >=20 > Horace >=20 >=20 __________________ I have to jump in this time too, if only to endorse what Horace has said=20 in a more direct way. The problem is most likely as Newton suspects,=20 however, if not and you do have more serious problems such as geometry,=20 pinning, key leading, etc..., and the piano is still under warranty,=20 I recommend that you do nothing. It is their problem. If you do try and=20 help the customer you will in the end leave yourself vulnerable to someone= =20 coming along later and claiming that this piano is no longer a Steinway pia= no, whatever that means, and/or that the warranty is voided. In spite of what= =20 you may hear or want to believe to the contrary, this does happen- and it= =20 can be independent of whether or not the customer was satisfied with your= =20 work. I have learned that the hard way. =20 If after the warranty period the piano still has problems, for whatever=20 reason, then that is the time you may consider solving deeper issues.=20 Granted, this comment probably does have more relevance to the last=20 action problem thread regarding capstan placement; in that case, I would=20 have recommended that even though the piano was out of warranty, I would=20 now only make modifications as part of a complete action replacement.=20 Not only is it obvious that nothing is original when everything is new,=20 but you can also promise optimal performance without qualification. IMO, it is a sad commentary that there should be such a degree of mistrust= =20 and cold-hearted competition in an industry which could benefit so much fro= m sincere and genuine cooperation, but that is business. Simply tell the=20 customer that the dealer is capable of taking care of serious performance= =20 concerns that occur within the warranty period. After the warranty period= =20 you would be more than happy to address any concerns they may have at that = time. Good Luck, Dennis Johnson St. Olaf College =09=09=09 =09=D2Like a young man who decides to work for his examination in all earnest from September 1st, and in order to strengthen his resolution=20 decides to take a holiday during August, so the present generation seems- though this is decidedly more difficult to understand- to have made a=20 solemn resolution that the next generation should set to work seriously,=20 and in order to avoid disturbing or delaying the next generation, the=20 present attends to- the banquets. Only there is a difference: the young=20 man understands himself in the light-heartedness of youth, wheras our=20 generation is serious- even at banquets.=D3 =09=09=09=09=09Kierkegaard, 1846
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