Plate break after restringing

[David ilvedson]

> From:          "Glenn" <rockymtn@sprynet.com>
> To:            <pianotech@ptg.org>
> Subject:       Re: Plate break after restringing
> Date:          Thu, 30 Oct 1997 15:05:36 -0700
> Reply-to:      pianotech@ptg.org

Listen folks,

Couldn't you just add a disclaimer to the rebuilding contract to 
cover the possiblity of this happening?  I typically voice my 
disclaimers when servicing a piano such as string breakage.  
Most clients have no problem when it is up front.  

David ilvedson, RPT
Pacifica, CA

> >  I do not see this as similar to having car work done
> >and the mechanic finding more things wrong when he opens up the area.
> 
> 
> Why don't you see that as similar.  It happens to be an excellent analogy.
> 
> Danny Moore said:
> 
> ><<This is more like taking your car to the dealership to have a brake job
> >>done at
> >>100,000 miles.  As they are driving if away the engine throws a rod
> because
> >>you've never changed the oil in the 100,000 miles you've driven it.  >>
> >>
> 
> Back to Bill:
> 
> >Actually, I do  think a plate and restringing are more intimely related
> than
> >brake shoes and piston rods. Plates are more simple, and traditionally less
> >troublesome, also.
> 
> 
> Sure they're less troublesome when they don't break.  But when they break,
> they BREAK!  Your diving too deep into the samantics of the comparison.
> We're trying to show you the idea of taking in a customers property and
> repairing it.  Of course, if the garage has a fire and the property is
> destroyed then you (or your insurance) owe the customer a piano.
> 
> Back to the excellent auto repair shop analogy:  If you take your car in for
> an oil change and the engine block cracks while the mechanic is unscrewing
> your oil filter, you don't get a free engine block.  You pay for the new
> found problem and move on.  You can try to blame the
> mechanic/shop/owner/etc. but you will surely lose.
> 
> Glenn.
> 
> 
>