To tell or not to tell

[Billbrpt]

In a message dated 98-04-09 17:44:19 EDT, you write:

<< Situation:  The very nice lady has a blonde oak 1948 spinet piano, and "it
still has the original ivory keytops!"  Don't even have to look hard, they're
plastic, alright.  How would you respond?>>

If there is nothing wrong with those keytops, just look at them, smile and
nod.
 
<< Or the first-time client says proudly, "We just got this piano (hunkajunk)
for (waytoomuch).  What do you think of it?"  How do you handle this kind of
thing? >>

Try to look at it from her point of view and say, "It's a very nice piano for
you".


Sometimes it is important NOT to reveal everything you may know.  By using
discretion, you make the customer feel comfortable with the piano they have
and could afford.  Nothing is gained by telling the customer something he or
she does not want to hear or believe when that information is of no real
consequence.  Save the real truth for when it really does matter.

Bill Bremmer RPT
Madison, Wisconsin