At 06:48 PM 4/20/98, you wrote: <snip> > As a dealer I expect contract techs to do a certain amount of this type of >work free gratis and with self pride. I think that I'm more than fair with >regards to their payment, in return my sales force is very pro active in >building their business. Simply put one hand washes the other. As a tech, I charge full price to a dealer, regardless. I see them as JUST another customer. Maybe I have too much work, but I do not Give it away except to charitable organizations. If they see the value in my work, they know they will get their money's worth. <snip>I consider tapping strings part of the tuning process on grands. Every time? > As an organisation we are a little too internalised, if we are to grow >into an effective leader in this industry, we have to stop counting >nickels, Pay your Techs! >and start a broader education of those around us. This can be >achieved by doing the little things that make a difference, it can be the >best advertising and promotional buck that you will ever spend. Pay your Techs, a solvent workforce speaks for itself. >The extra 15 to 20min that you spend on a piano doing these things >will set you apart from the run of the mill competitor, and increase your >retention rate, after all, repeat business is the name of the game in our >profession. > > Perhaps I'm a purist. >Roger > Thank you for the pep talk on diminishing wages. PS Don't I sound like a 'Union' guy or what. Roger, I've heard this reasoning from dealers before. Thanks, but . . .
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