Jon Page wrote: > Phil, > Service calls similar to the one you mentioned should go through > the dealer. ..actually, this PD call originated from the dealer..the customer had called the dealer..the dealer called me.. > That way the dealer can inform the customer what is > covered by the warranty. Then by having the dealer call you, it > places him in the position of hiring you. ..good point. > If a customer calls "out of the blue' they are liable for any and all repairs > and are responsible for reimbursements from the dealer/man'f'r. ..agreed. > > > You are paid to be a service technician, you do not receive compensation > for being a middle-man even though it usually ends up that way. So > anything to keep you on the service end lightens your load. ..thanks for the reply..this makes lots of sense.
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