In a message dated 98-01-20 15:41:30 EST, you write: << If I come across even 1 broken flange or jack, I will ask the customer to come into the room. Explain to him that the plastic parts need to be replaced and demonstrate how fragile andbrittle the plastic parts are. Start by showing the broken part first. Then demonstrate how briyylre they are by breaking one yourself. Then allow the customer to break on so he can feel brittle these parts really are. >> Mike; Excellent advice indeed!! Bob Bergantino,RPT South Euclid, Ohio
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