In a message dated 98-07-01 09:27:13 EDT, you write: << Arnold: If you are going to subcontract, it would be best if you told your customer about it. I use two guys for my refinishing. I tell my customer that I take the piano appart, and put it back together, but that the finishing is done by some one else. This way, if a problem with the finish does happen, the customer will call me, but willl not be upset, or surprised, when I tell him that someone else will come to fix the problem. Willem Blees RPT St. Louis >> I used to do a lot of refinishing with good results. But because it is the least favorite part of the business, I have been sending pianos to a good refinisher in my area so I can concentrate on what I really like to do: restoration and tuning. I always assure my customers that I will guarantee his refinishing as well as my own. They can be blessed with a good product in the end. Food for thought. Dave Peake, RPT Portland, OR
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