Oh no, back to 'piano records'

[Don]

Problem with invoices:

Very few clients keep 'em. Or can find 'em. So the card inside or writing on
a key atleast is there for some info.
At 11:01 AM 7/25/98 -0700, you wrote:
>
>
>Don wrote:
>
>> Mr Root,
>>
>> I disagree entirely. I want *all* the info from previous work--invoices even
>> if the client has them. Why re invent the wheel? If another tech has had a
>> problem with an instrument I want to *know*. I don't like walking in blind.
>> Zero information = blind.
>
>----------------------------------------
>
>Ah! But isn't this where the information should be recorded? On the
invoice. Back
>in my field service days I left the customer with a very complete summation
of what
>I did for his/her piano. It listed the work I did. The specific notes
involved, if
>appropriate. A brief summation of the condition of the piano (if it was the
first
>time I'd seen it). Etc.
>
>No way could all of this information be recorded on the piano. If I had
questions
>about the piano I would ask the owner. If they couldn't remember what the
previous
>technician did, they could always get out the invoice. Unfortunately, while
some
>were exceptional, most of those invoices didn't tell me much. But then
neither did
>the various notes, dates and signatures that I often found sloppily
scribbled all
>over the piano.
>
>I can only say that any tuner or technician that wrote anything on the
>plate/pinblock/keys/action/soundboard/whatever of my piano without my
permission
>would NEVER be called back. No matter how good the service otherwise.
>
>Sorry. My vote is to put the information on your invoice and encourage your
client
>to keep those invoices close to the piano. Encourage your client to furnish
those
>invoices with the piano if/when it is sold. With any luck they will enhance the
>value of the piano since they (hopefully) indicate a pattern of good regular
>service. I've never seen notes that were scribbled on any surface of the piano
>enhance it's value. Except when it's the signature of somebody a whole lot more
>famous than you or I. And all that scribbling is a royal pain in the butt
to take
>off if the potential buyer doesn't like it. And most don't.
>
>Regards,
>
>Del
>
>
Regards, Don Rose (drose@dlcwest.com)