Perceived Worth

[Z! Reinhardt]

This brings up another interesting topic, that being Perceived Worth.  I'd
be curious to read the stories about what constitutes "best possible
service" as you perceive yourselves, and as what the customers perceive in
you.  We've already heard about such "value-added extras" as removing shoes
at the door, tightening bench bolts, etc.

Before I was any good as a technician, customers often hired me on the
basis that I had befriended their pets.  Customers nowadays appreciate my
troubleshooting abilities.  As a Disklavier technician, I try as I might to
stay abreast of the latest developments, and that includes any problems,
quirks, whatever, that are encountered in the field.

Z! Reinhardt RPT
Ann Arbor  MI
diskladame@provide.net

----------
> From: DaleP34429@aol.com
> To: pianotech@ptg.org
> Subject: Re: Advertising
> Date: Wednesday, July 29, 1998 1:00 AM
> 
> One way that has worked well for us is
> to give the absolute best piano service that can be given to our
customers.
> Our aim is to give them service that is not equaled in our service area
or
> anywhere else. The customer we court wants the best possible service and
> realizes that in piano service or any other business, they get what they
are
> willing to pay for. 
> 
> Here endeth the Lesson,
> Dale 
> 
> Dale Probst
> Registered Piano Technician 
> Ward & Probst, Inc.
> Piano & Organ Service
> Wichita Falls, TX
> <<Home of the 98 Dallas Cowboy's Training Camp @ Midwestern State
University>>