>...Does anyone know if it's possible to purchase these rails >and what general procedure I might use to install them? I called >Steinway today and they never returned my call. Is there anyplace >else that I might find them? Susan Graham, August 1983, page 19 Steinway Grand, Replacing the core of the hammer flange rail > BTW, I remember someone posting a comment about, is it >(Gloria?), at Steinway. They said that she was always so pleasant >and kind. Are we talking about the same person here? Perhaps the >comment was tongue in cheek. Each time I've called lately she just >seemed to be annoyed. I promise ,I was nothing but kind to her... > Greg Newell The way I see it...it's a New York thing. Either a person figures it out or they don't. Once a person learns that, they're half-way home to understanding how to do business with Steinway. Glorie LeFrak is the best! BTW: Having an account with Steinway can be a plus for better communication. Keith A. McGavern kam544@ionet.net Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild US
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