In a message dated 8/5/99 7:23:07 AM Pacific Daylight Time, Wimblees@aol.com writes: << In one instance the customer called me back two weeks later and apologized for not being home. It turned out she had a heart attack the night before, and forgot to call me to cancel the appointment. Imagine that, forgetting to cancel a piano tuning appointment because you on your way to the hospital with a heart attack. What will she think of next? :) >> I went to a customers house, and she was in tears. Turned out her mother who I knew, passed away that morning. I went ahead a rescheduled the tuning. My earnings was not important concerning what she was going through. You just never know. Dave Peake, RPT Portland Chapter Oregon City, OR
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