Piano touch too heavy

[Ted Simmons]

Thanks Newton.  I didn't mention that I had Protek'd all flange centers and
applied teflon powder to the knuckles before I regulated the action.  I'm
returning the action next Monday and my next step is to check the damper
upstop rail and damper timing.  I have a feeling that his impression of a
heavy action is all in his head and now that the geometry is correct he may
end up with a different opinion.

>Hi Ted,
>
>After graphing the balance weight and friction the piano fall into
>"normal" range.  There are those the are too high or low in each
>category but on such a piano it would be a meaningful exercise to
>improve without compensation.
>
>If the customer continues to complain about the action then you can
>tell them you can do something about that but it will cost extra.
>
>Regulating will improve the performance and perceived touch weight.
>
>Take it back and get your money.
>
>                Newton