Willem Blees writes:
"The point is, trying to do the minimum repair to a quality instrument is the
best way to get a customer dissatisfied with your service, because even though
you tell him it will fix some of the problems, he expects all of the problems to
be taken care of, and you either wind up doing more work, for less pay, or he is
going to pay another tuner to do it for him, and leave you out. Willem Blees"
Words of wisdom, Willem! John Piesik
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