Samick warranty work

[JIMRPT@AOL.COM]

In a message dated 10/31/1999 7:15:12 PM, you wrote:

<<You seem to come out looking good no matter what choice the customer makes.

 It's a legal situation between the customer and Samick.  The customer

could have you do the work , pay you for the  regulation and knuckle

installation,>>

Joseph;
 Arthur makes agood point here but don't YOU be part of any suggestions to 
sue anyone, let that be TOTALLY from the customer or elsewhere. Samick, and 
other manufacturers, use this 'delivered to' clause in their warranty. We can 
assume that there are many reasons for this clause, one being that 
repairs/warranty work beyond a certain point are just not economical from the 
customer's point of view when all factors are considered. Most customers will 
opt to pay for any repair, below a certain level, rather than go to the 
trouble and expense of shipping a piano back to the manufacturer.
 This is a catch 22 situation for you so be careful and keep good records of 
all conversations with anyone connected with this particular claim.
Jim Bryant (FL)