New Customer Fee

[Brian Henselman]

I don't charge more for a new client, just any extra work that's necessary.
If the piano's off pitch, I charge for a pitch raise and tuning.  On the
other hand, if a regular client has a piano that has spontaneously swung in
pitch, I wouldn't dream of charging to correct it.

So in a sense, I give a discount to my loyal regular repeat clients, but I
don't think of it as charging more for new clients.  Neither do my new
clients, (because they're going to be loyal regular repeat clients receiving
the same perks one day).

Make sense?

Brian Henselman, RPT
Austin, TX
musicmasters@att.net

-----Original Message-----
From: JIMRPT@AOL.COM <JIMRPT@AOL.COM>
To: pianotech@ptg.org <pianotech@ptg.org>
Date: Sunday, November 21, 1999 6:59 PM
Subject: Re: New Customer Fee


>
>In a message dated 11/21/1999 6:18:46 PM, Larry writes:
>
><< Dear list,
>> Lately I've been considering charging a "New Customer Fee" >>
>
>Larry;
> I agree with Clydes take on this, that is to charge for work that needs to
>be done after explaining what and why. His using the golden rule scenario
>tends to support my feelings here...after all what if the 'new' customer
>decided they need to receive a "new technician discount" ?? :-)
>Jim Bryant (FL)
>