New Customer Fee

[David ilvedson]

Brian,

Exactly!  I quote new customers the tuning fee, pitch change 
fee (if necessary) and per hour for repairs that come up.  I 
typically vacuum easily accessible areas such as around the 
tuning pins on a grand and the action/keys of an upright.  I will 
let them know I can do a more and recommend it such as 
pulling the action and general service but it will cost on my 
hourly repair fee. 

David I.

From:           	"Brian Henselman" <musicmasters@worldnet.att.net>
To:             	<pianotech@ptg.org>
Subject:        	Re: New Customer Fee
Date sent:      	Mon, 22 Nov 1999 22:47:09 -0600
Send reply to:  	pianotech@ptg.org

> I don't charge more for a new client, just any extra work that's necessary.
> If the piano's off pitch, I charge for a pitch raise and tuning.  On the
> other hand, if a regular client has a piano that has spontaneously swung in
> pitch, I wouldn't dream of charging to correct it.
> 
> So in a sense, I give a discount to my loyal regular repeat clients, but I
> don't think of it as charging more for new clients.  Neither do my new
> clients, (because they're going to be loyal regular repeat clients receiving
> the same perks one day).
> 
> Make sense?
> 
> Brian Henselman, RPT
> Austin, TX
> musicmasters@att.net
> 
> -----Original Message-----
> From: JIMRPT@AOL.COM <JIMRPT@AOL.COM>
> To: pianotech@ptg.org <pianotech@ptg.org>
> Date: Sunday, November 21, 1999 6:59 PM
> Subject: Re: New Customer Fee
> 
> 
> >
> >In a message dated 11/21/1999 6:18:46 PM, Larry writes:
> >
> ><< Dear list,
> >> Lately I've been considering charging a "New Customer Fee" >>
> >
> >Larry;
> > I agree with Clydes take on this, that is to charge for work that needs to
> >be done after explaining what and why. His using the golden rule scenario
> >tends to support my feelings here...after all what if the 'new' customer
> >decided they need to receive a "new technician discount" ?? :-)
> >Jim Bryant (FL)
> >
> 
> 


David Ilvedson, RPT
Pacifica, CA
ilvey@jps.net