Jim - Replacing the elbows is not a huge job. It only takes a couple-three hours, with the associated regulation, to replace the set. If it is an "heirloom" why would she not want it to play well? You can't tune the thing if the action is not working! If she does not want to at least make it functional for you to tune it, then I do not think that you probabley want her business. Pity... it is not a big job really. I had a spinet like you are talking about recently. It had one key with a broken elbow when I showed up at the piano, which greatly alarmed the owner who had just bought the instrument used. I did some firm test blows on the piano and blew out 6 more - THEN had three more fail on me while I was tuning. I scheduled to replace the entire set on that instrument during a future appointment. When I have a client with an older spinet, I generally do the same as yourself: let them know that there are a lot better instruments out there. Having a 30 year old spinet is like driving an 68 VW that is only firing on three cylinders. It may get you there, but I would not venture on to the freeway! Brian Allegro Piano Svc Fallbrook, CA
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