In a message dated 10/19/99 3:34:09 AM !!!First Boot!!!, Jlovekeys@AOL.COM writes: << Dear list, Perhaps some of you could give some advice on my situation. Recently a customer called and said some of her notes were broken. After asking a few questions, I realized that she had an old spinet with the disentegrating elbow syndrome. I explained to her that fixing a few would just be a stop gap remedy and she might in fact be better off with another piano. As fate would have it, its a ? family heirloom (lame) and yet she just wants the broken ones fixed and the piano tuned. I plan on tuning the piano first and fear that I will break many more. She does not want to replace them all at this point. I feel like I might be getting into a mess of a situation here. Perhaps I should cancel unless she wants to spring for a complete replacement. And even then the other plastic, if any, may soon start crumbling. So what do you fellows do in a situation such as this? Thanks in advance. Jim Love /PTG Associate/Midland, Tx. >> I suggest you do what she wants you to do. Replace the plastic ones that are broken. Then start tuning. If more break, replace them. But be sure you let her know what is happening. Before you start tuning, tell her you charge $X to replace each elbow if you do it at the time of the tuning. Tell her it will cost $XX, (which is less than 88 time $X), to do all of them at the same time. I bet it won't take her very long to figure out what to do. Willem Blees
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