phantom serial number

[Ron Nossaman]

I just ran into a situation I'd like some clarification on, if any of you
out there have any information.

I have a customer that just had a Baldwin L swapped out under warranty.
She's not happy with it, but that's another problem altogether. What's
bothering her at this point is that there is no permanent serial number on
the piano. It arrived with two pressure sensitive stickers with bar code
and serial number, one on the plate, and one under the keybed. She's
wondering where the piano came from, and under what circumstances, that it
is essentially anonymous now. With no permanent serial number or model
designation on the plate, how is there any legal way to track this piano?
How does one insure something with no ID? How does one pursue further
warranty claims on a piano that might very well not exist at all in
official documentation? What's the deal? Can anyone tell me what's going on
here? I don't need speculation, because I can spin plenty of paranoid
scenarios of my own, but if anyone has some real information, I sure would
like to know why this was done this way.

Thanks, I hope.


Ron N