Liability advice

[Al & Jody Williams]

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I have been a RPT for the past 19 years. Last week I tuned a new =
customer`s Grand spinet piano. They had bought it from their church =
where it had been in storage for no one knew how long. I measured  pitch =
with my Sanderson and found A4 15 cents flat of pitch, the treble 25 =
cents flat, and high treble almost 1/2 step flat. Minimal rust on =
strings and pins reasonably tight, so I raised it to standard pitch , =
was paid, and left. A week later my customer calls complaining of a =
terrible buzz throughout the piano, so back I go to investigate. I found =
every single last rib had pulled away from the soundboard on both ends. =
I had a good conversation  with the husband explaining that this =
condition  is one of the pit falls of buying a used instrument without =
having it inspected by a piano tech., and that normal maintenance such =
as a pitch raise and tuning did not cause the problem. Several days =
later the Lady of the house calls and explains that she has spoken with =
another tech.-qualifications unknown- who told her that before any pitch =
raise the customer should be warned of the irreparable structural damage =
that can occur during a pitch raise.Since I did not give her fair =
warning as to what could happen,  she feels that I am liable for the =
damage to her piano`s ribs. Her thinking is  that it worked fine before =
I tuned it and now it is broke. So what do you all think?  I plan to =
present her with all the responses I receive to this post and she can =
decide if I am liable, a crook,a con artist or what ever.RPTs,give me =
your thoughts, privately if you like at >bluefiddle@texoma.net.< Thanks, =
Al Williams.

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