upright backcheck felt question

[PianoTek4u@AOL.COM]

I'm finding the posts regarding service from the piano supply houses very 
interesting and will now add my two cents worth.

I rarely deal with APSCO any more.   There was a young lady by the name of 
Maria who answered the phone and took orders.  She was very courteous.   
However, there was an older woman who also took phone orders and she had all 
the charisma of Madame DeFarge.  Furthermore, a few years ago I ordered two 
organ covers for a customer.   For at least six weeks I neither received the 
order nor heard a word from APSCO.  I finally called them and eventually 
spoke to the owner who informed me that I had given some incorrect 
information with regard to measurements (my fault, I admit).  He was very 
courteous to me, took the correct measurements I gave him and said the order 
would be sent shortly.  I never got it.   When I called back about a month 
later, I spoke to the gentleman ( and I use that term loosely) who made the 
covers, told him that I had spoken to the owner and he proceeded to dictate 
to me that I had not spoken to the owner at all and all but accused me of 
being a liar.  That was the last straw.  I did eventually get the order and 
have not dealt with them since.

With regard to Schaff, I have nothing but praise for their courteous and 
quick service and so I stand as witness for the defense.  Case closed!  :-)

I haven't had the pleasure of dealing with Pianotek, but will do so in the 
future based upon the comments I've seen in this forum.  My thanks and 
appreciation to all who contribute information to this room and for giving me 
leads on getting the quilted covers with locks for my customer.

A G Bajada