Hi Doug, Yea, you probably should have asked for the customers approval before you did much in the way of voicing. (But it's really not that big a deal. Glad to see you care enough to do it.) Or even got her a little more involved in the process by voicing down a hammer or two, showing her what the difference in sound would be, and then going from there... A thought that came to mind... you could offer them a 'discount coupon' for the .4 hours worth of time usable toward their next tuning. Sort of a good will thing, and also an incentive to have you back again. Sometimes, a customer will have a shyness about calling again after a misunderstanding and might call someone else next time just to avoid the uncomfortable feeling. (slight, but could happen) Just thoughts. Might not be particularly helpful, but they're what came to mind. Best wishes, Brian Trout Quarryville, PA btrout@desupernet.net
This PTG archive page provided courtesy of Moy Piano Service, LLC