In a message dated 6/8/00 10:11:06 AM Central Daylight Time, dgarman@granbury.com writes: << Was I a bad boy to charge her for doing a little voicing without getting her approval? I admit I was frustrated that I was not going to get paid for all the time I had already spent, but its not like I charged her for something I did not do. I think they got a bargin, though it is obvious they do not understand that. Doug Garman, Associate >> Doug, Yes, you were a bad boy. Always get permission to do extra work for money. It is not your responsibility to make the piano sound better without their approval. If, after you tuned it, the customer still complained about the tone of the piano, you could have explained why the piano sounds the way it does, and recommended a solution to the problem, and then let them decide what action to take. Let that be a lesson to you :):) Willem
This PTG archive page provided courtesy of Moy Piano Service, LLC