Customer Ratio

[Eugenia Carter]

Martin,

Most of my private client base is on a 6 month schedule. Try pre-scheduling
your next appointment while at this one; be sure to tell the customer you
will call to confirm, then do so. It's much easier to have a quick chat or
leave a message saying something like "I have on my calendar that I'm
supposed to come service your piano next xxxx at xxx time. Is that still on
yours? If that time and date doesn't work we can always reschedule. Please
call me at xxx-xxxx and let me know."  Works like a charm.

Gina

----- Original Message -----
From: Martin Dubow <tuner@mediaone.net>
To: <pianotech@ptg.org>
Sent: Saturday, June 17, 2000 5:25 PM
Subject: Customer Ratio


>
> I'm curious as to the ratio of customers who have their pianos tuned
> every six
> months, as opposed to once a year.
>
> I have recently passed the six month mark of my tuning career and wonder
> what
> I can expect in the way of retunings.
>
> Thanks.
>
> Martin Dubow
>