Customer Ratio/how about the customer's view on this

[Kristinn Leifsson]

Hi Bob,

well, it certainly won´t harm the piano and we´re in this to make a living, 
right?
It´s not appropriate to stamp this as "his kind of philosophy" from a 
little post like this.
If Duncan suggests twice a year, a good portion of them will have their 
conscience nagging in a year, which is good for the piano (and us).
If you say once a year, or whenever you feel it needs it, they´ll call in 
five years.

My thoughts,

Kristinn Leifsson,
Reykjavík, Iceland



At 13:30 18.6.2000 -0400, you wrote:
>In a message dated 6/17/00 10:03:20 PM Eastern Daylight Time,
>cybertuner@planet.nl writes:
>
><< to a  client--- it's better for your wallet !
>  the ratio is  about 19:1 approximatly (from my own experience >>
>The first consideration should be if it's better for the customer- not if
>it's better for your wallet.  Your kind of philosophy, in the long run, will
>detract from the respect and customer satisfaction you should be receiving.
>
>My thoughts...
>
>Bob Bergantino, RPT
>Willoughby Hills, Ohio