Yes, if you're self-employed you don't HAVE to put up with things, but the flip side is that if you're self-employed, after every tuning you're looking for your next job. In 21 years I have only kissed off 2 customers. One was very nasty to my wife over the phone -- he got the ax swiftly. a second was a retired teacher who used my services three times, demanded a senior discount which in those days I meekly gave, and each time called me back to her house to fix nonexistent problems. Even then I was patient and finally said, my work does not make you happy, you really need a different technician. Her reply was to wail, but I'm willing to give you another chance! I take pride in my work, but I think it's important to be humble about our results. Any yahoo can tune -- service and personality have a lot to do with success. I try to salvage every situation possible. Of course, sometimes I do not succeed and I lose the customer, but on the whole it has worked. I certainly am not criticizing Les's situation -- sounds like a very difficult customer. Mark Graham Cleveland, Ohio
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