Tight upright DC installations

[Doug Mahard]

Sorry about that Ron, apologies to Tony too.
It seems like every time I take off the knee board the customer says "I
didn't know it comes apart like that".  I basically remove said board on
every piano to take a quick look at what I might be in for in the way of
bridge problems, soundboard cracks, rodents, dust...

I think people love looking at their instruments, outside and in. Showing
them how easy it is to take a peek behind the knee board, along with adding
H2O and treatment directly to the tank and pads gives them more of a sense
of investment in their instrument and their kids musical future.

And I think your right Ron, it creates fiercely loyal customers.

And then the rains came in CT.

Doug Mahard
----- Original Message -----
From: Ron Nossaman <RNossaman@KSCABLE.com>
To: <pianotech@ptg.org>
Sent: Saturday, March 11, 2000 10:44 PM
Subject: Re: Tight upright DC installations


> >This might tie into what Ron N. had posted about his uncle Tony having
him
> >break things on an action to get over the fear.  You show how simple the
> >knee board removes and replaces, I have them do it while I'm there.  Then
> >there not so afraid of screwing something up.
> >
> >Sincerely,
> >
> >Doug Mahard
>
> That was - father in law, but yes, I think it's a valid thing. I will
often
> attempt to teach  a customer to pull the fallboard to perform a
> pencillectomy, if they seem to be willing, relatively un-intimidated, and
> semi-conscious. It freaks them big time when they realize I'm showing them
> something that they can do for themselves, which will save them a service
> call and support their illusions of self sufficiency. If they are willing
> to play along after that, I'm as supportive as possible. This is one of
> those little things that recruit FIERCELY loyal customers.
>
> Ron N
>