Assume that the customer will have a legitimate explanation and will be very cooperative, until you know otherwise. You might say something like, "The check you gave me was returned to me, marked [insert whatever]. My account was also charged [however much] because of the check. How do you want to handle this?" I can only recall twice that this happened to me. The one time the client lost her checkbook, so to avoid more trouble payment was stopped on all checks that might be tried to be passed illegitimately. As soon as she heard my voice she said she knew why I was calling and apologized, and I had a new check in a couple days. In the other instance the bank made an error on a $10,000 amount. The client was furious. I had a check from the bank with a letter of apology within 3-4 days. Clyde "Arthur Sacco Jr." wrote: > > List: > How about some discussion on how one calls a client to explain their > check bounced. How diplomatically can it be handled? > Thanks Arthur
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