Rook, Remember, just because people own a bad piano does not make them bad people. I always give them what I see as the truth, even if that means condemning the piano. Telling people half-truths or lies will be doing them a disservice, not to mention giving yourself the onerous task of trying to remember what half-truth you told to what client. If people sense that you are honest with them without being judgmental, they will remain loyal to you. I grew up in New York City, but am waaaaay past that now. David Nadworny, RPT Medford, MA ----- Original Message ----- From: Phil Bondi <tito@PhilBondi.com> To: <pianotech@ptg.org> Sent: Friday, March 24, 2000 8:30 AM Subject: RE: Shut my mouth > > > > Question: How honest should we be when asked to evaluate an old piano? I > > just feel that we are not doing them a service to agree with their misguided > > logic. On the other hand, they really don't want to know the bad parts and > > I don't want to lose a customer. Where is the middle road? > > Honesty is the best policy, of course - learning diplomacy to go along with the > honesty is the tricky part.. > > confession: - I have practiced this sort of scenario in the mirror - i use to be > more blunt than I am now (must be my NY upbringing!) - give people the facts > without the 'opinion', and you're doing your job, in my opinion. > > Rook > >
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