> >Question: How honest should we be when asked to evaluate an old piano? I >just feel that we are not doing them a service to agree with their misguided >logic. On the other hand, they really don't want to know the bad parts and >I don't want to lose a customer. Where is the middle road? > >Phil Ryan >Miami Beach It's really tough. Perhaps the best approach is to offer them a realistic estimate of how much it would take to totally restore their "priceless family heirloom" without all the detailed explanations ... and proceed to do the "minimal tuning/make sure all 88 keys strike" job that they're willing to pay for on that day. For enough money, some day in the future you might be willing to put a new soundboard and pinblock in that Naga Wurly! Patrick
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