A question of liability

[Roger Jolly]

Hi Mark,
              One this one DON"T rely on un imformed imformation. Go and
pay the money and get some legal advice. Avoid talking to the client,
untill you get some clear advice, knowing your position up front will help
with any decision making.
Sorry to here of your problem.
Regards Roger 

At 07:07 AM 25/03/00 -0500, you wrote:
>There's a first time for everything....
>
>I have a customer with a 100 yr old full size upright that has a lot of
>very loose pins in the center section, so on Thursday of this past week I
>rolled the piano away from the wall, put it on its back on the tilting
>truck, applied CA, tipped it back up, and stopped back after 4 other
>tunings to tune the treated section.  It was perfect, and the customer
>couldn't have been happier.
>
>Then yesterday I get a call that her husband is pretty upset that the
>piano left "dents" in the floor where I moved it out.  Not caused by my
>tilting truck... it seems it was the piano casters.  She didn't think it
>amounted to much, but asked me to stop by on my next visit to the area to
>see what I could do.
>
>My question is this:  to what degree am I liable if it was caused by
>their piano and their casters, and all I did was roll it out from the
>wall.  She claims it is not a marring of the finish, but a denting of the
>wood that the husband is unhappy about.  
>
>I have liability insurance, but wanted some input from the group as to
>whether any of you has been in this situation before.
>
>Thanks
>
>Mark Potter
>bases-loaded@juno.com
> 
Roger Jolly
Saskatoon, Canada.
306-665-0213
Fax 652-0505