Mark, I don't know how recent you mean, but just a couple weeks ago I ordered parts from Glorie and received the same superb service I always have had. I never did speak to her personally, just left detailed messages on her voice mail. She left a question on mine which I answered to hers. She shipped the parts to me the day she got my answer. I didn't need to talk to technical service so don't have any input for you there. Gina ----- Original Message ----- From: "Mark Story" <mstory@ewu.edu> To: <pianotech@ptg.org> Sent: Tuesday, May 02, 2000 5:53 PM Subject: S&S contact policy Has anyone else noticed a change in technical and parts policy with S&S? In a recent episode, Glorie would not return my many calls, and I heard from the grapevine that technical service is now strictly handled through the dealers.
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