In a message dated 5/5/00 8:39:16 PM Central Daylight Time, tuner@mediaone.net writes: << I'm curious to know what can be done as routine maintenance at the same time of the tuning. You know, nothing extremely time-consuming, but at the same time, giving the customer more than he expects and hopefully generating goodwill at the same time. Thoughts? Martin >> For starters: Adjusting lost motion, tightening a few screws, dusting the insides, adjusting the pedals. But don't just do these things. Make sure you tell the customer you did them. One other thing I have been doing, and it's starting to pay off. On the bottom of my bill, I have five recommendations. 1. you're piano is fine, no other service is needed. 2. piano/soundbaord cleaning ___ (and I put down how much it will cost). 3. Action regulation_____ 4. climate control _____. 5 talk to me about your piano. (meaning, let's discuss this hunk o' junk). Without going into detail, your customer will have this to think about. I started it in January, and have gotten about $1500 additional work because of this. Willem
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