John For years I have tried, on a regular basis, using my database as a guide, to phone my customers for repeat appts. ( I discounted the mail-out system as too expensive, given the return) I found that I just don't have the time to do a good job, and have hired an employe of the other business I manage, to do this for me. I guess there is no substitute to doing this yourself, as you can use your credibility and relationship ( I am presuming it's a good one ) with them to encourage subsequent booking. As well, personal knowledge of my customers allows me to 'filter out' the ones, and there are some, with whom I'd rather not do any repeat business. My current system works reasonably well . . .. . . . ( though I haven't been able to afford the style of life to which I'd like to become accustomed . . grin ) Jim ----------------------------------------------------- Jim Kinnear www.pianoguy.com
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