I do mine by card mailing (most annual, some semiannual) and other customers just call me. They know I keep busy and most of the time give me a week or two notice before they need it/them tuned. Ken Gerler ----- Original Message ----- From: John Lillico, RPT <staytuned@idirect.com> To: <pianotech@ptg.org> Sent: Saturday, May 06, 2000 10:12 PM Subject: Repeat Business > To the self-employed tuner-techs, > > How do you seek repeat business from your clients? > > By phone? > By Mail? > By Email? > By booking a future appointment at the time you do service? > None of the above? > > Perhaps someone can keep track of this as was done on the "age" thing. > > Personally, I mail a reminder in the form of a quarterly newsletter. The frequency of mailing depends on prior service history.... not less than four months or more than a year from my last visit. > > Immediate results from this is about ten per cent. I've have less success with phoning, probably because a snap decision on their part is usually a negative one. > > Any contributions to this "survey"? > > John Lillico, RPT > Oakville, ON Canada > >
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