my buddy Dave Bunch said: > Heck no. Sell them a QRS and they can have the ancient technology >right up > front. Why wait five years for it? > ouch..now that one hit home..I WILL chime in now..QRS has a store here in Beautiful SW Fla. where they do lots of installs for the local dealers and private owners..I am one of the people who also does installs of the QRS AND ConcertMaster(essentially the same unit plus the Hard Drive and Record Strip)..now these people at QRS have been nothing short of extremely tech friendly and nice people to work with since Day One of my beginnings with Players..I have pretty strong opinions myself about PianoDisc and their 'service' department, and I am trying to keep my opinion under wraps..PD is a good system, no doubt, but from my experiences, it does have a higher rate of customer complaints than does the QRS...I have only done 4 PD installs and over a dozen QRS/Pianomation or ConcertMaster Installs..without doing the math, I would say I have more QRS customers in my database than I do PianoDisc(obviously I have more customers than the installs I have personally done), and the rate of customer 'concerns' is higher with PD......as for QRS's KeyHold instead of a Pedal Solenoid, I have gone round and round on more than one occasion with Don Dolan(QRS) about my feelings on this..I believe KeyHold is bull..if I were a customer, I would want to see those dampers lift. This 'sound' compared to KeyHold is no comparison..a pedal solenoid is no big deal to install and maintain. How did the Pneumatic Players handle Sustain? KeyHold?..I don't know..maybe this is what QRS is thinking with their technology, since they did write alot of the piano rolls..I don't know...like I said, I don't like KeyHold..but I can't say that QRS's technology is "outdated" when the customer complaint log is far less than that of its competitor. I believe the DC area needs a PD tech, not a QRS tech.. nuff said, Rook
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