Ron, I am deeply appreciative of your post. It is complete vindication of what I'm trying to do. It's all about people. And being a professer (sic) of what we do. In a way, we are musical "missionaries". I really resent when a medical person assumes that I cannot possibly understand what they are doing or saying. The professions today are pervasively arrogant. And, that is most sad. Your stock with me (already very high!!) just went up a big bunch!! Thank you again for articulating this very vital concept. Robin Blankenship ----- Original Message ----- From: Ron Nossaman <RNossaman@KSCABLE.com> To: <pianotech@ptg.org> Sent: Thursday, November 23, 2000 12:30 AM Subject: Re: customer perception - was Re: Unison Width - was stability issue > >Ron, > > > > I just wanted to thank you for what I consider a wonderful posting in > >regard to customer service. > -------------------------- > > So please accept the accolades of an apparent kindred spirit! > > > >Sincerely, > > > >Tom Dickson, > > Thank you Tom, I appreciate it. I've always said that it isn't possible to > make an intelligent decision without information, but that's the position > I'm too often put in by other professionals that I must depend on. I know I > resent it, and I assume that anyone else that is making an attempt to pay > attention does too. The decision is the easy part, it's the reasonably > accurate information that's tough to get. > > Thanks again for the thought. Have a great weekend. Eat lots and sleep late. > > Regards, > Ron N
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