In a message dated 11/23/00 11:30:30 AM Central Standard Time, pianolover88@hotmail.com writes: << I find that my customers much more readily grasp the correlation of Flatness to LOST pounds of tension, rather than explaining "Cents". >> I find customers relate to a percentage. If I tell them the piano is 50% out of tune (either flat or sharp, but most of the time flat), when normally it is only supposed to be 5 - 10% out of tune, they can understand the need for a "pitch stabilization." You do bring up a very interesting question, however. I have never thought of using the increased pounds of tension on the soundboard as a concept that would be of interest to the customer. Does anyone have those figures? Willem
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