-----Original Message----- From: Terry Sheetz <tsheetz@mediaone.net> To: pianotech@ptg.org <pianotech@ptg.org> Date: Friday, April 27, 2001 6:33 PM Subject: Steinway >I received the following information from a former Steinway >administrative employee, upon sharing the prior posts with him: > >The truth is: Steinway had to move the casting process out of New York >to comply with the EPA. >Steinway currently owns the casting company in Ohio. Steinway also owns >Kluge, the manufacturer >of the keys and keyframes and even some of the forests that the wood is >harvested from! > >The only thing they do not manufacture for example are: Certain >hardware >items, screws, strings, tuning pins, felt etc....these items of course >fall >under the basic category of supplies. > >Terry Sheetz >New Brighton, MN >Associate (planning RPT exam completion--2 to go) > > > > > > Farrell wrote: > > > My thoughts on "We want Steinway parts only". > > > > Pound for pound, the pre-1950 Steinways coming out of >top >rebuilding shops > > with Renner/Abel action parts and Stanwood >modifications, >Bolduc/Gravagne > > soundboards, custom made bridges, Sanderson bass >strings, >etc. have more > > Steinway parts than Steinways coming from the Steinway > >factory since about > > 1950. At least those rebuilt Steinways have a Steinway > >plate (cast in the > > Steinway factory). Post-1950 factory Steinways have >aftermarket plates (made > > in Springfield, Ohio). A pre-1950 rebuilt Steinway has > >perhaps 900 lbs. of > > "Genuine Steinway Parts". A post-1950 factory Steinway > >has, what, about 500 > > lbs. of "Genuine Steinway Parts". Someone should call >'em >on this one! > > > > I hate Steinway's marketing department. How do they >sleep >at night? > > > > Terry Farrell > > Piano Tuning & Service > > Tampa, Florida > > mfarrel2@tampabay.rr.com > > > > ----- Original Message ----- > > From: <A440A@AOL.COM> > > To: <pianotech@ptg.org> > > Sent: Friday, April 27, 2001 5:49 AM > > Subject: Re: Steinway Policy.. was grafs. > > > > > Richard writes: > > > <<This year he was to take the round on only > > > one concert grand piano.. I am to do to the other >one.... his reaction > > > was...well uncomfortable to put it that way. >> > > > > > > A State University here in Tennessee recently >had >Steinway send a man > > > down to rehammer a D that was here. Their local >tech >had already done > > this > > > once and they weren't happy about it. The Steinway > >tech arrived, spent a > > > day installing pre-hung hammers, regulated and >voiced >the instrument and > > > left. > > > The factory's bill to the school was for $6,000. > >They are still not > > > happy with the piano and I told them that I thought >the >soundboard was > > > defective, but they should try a few Renner hammers >in >the problem section > > > and see if it was a hammer problem or >soundboard/sounding structure. What > > > was the reaction? > > > "Ooooh, no, we want Steinway parts, only!" > > > My response? "Well then, there is no problem >here, >you already have > > > Steinway parts installed by a factory Steinway >technician!". > > > They are now considering a change of philosophy, >and >have asked me to > > > completely restore an older A that they were >planning on >sending back to > > the > > > factory for the full treatment. Steinway and Sons >doesn't really seem to > > > care about customer service, sadly. Even after the > >large number of > > pianos I > > > have had sent there for board replacement, I don't >get >calls returned. Go > > > figure. > > > REgards, > > > Ed Foote RPT > > > > >
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